Customer care

Delivery

The Covet Beauty store is not open yet, so there is nothing to deliver. This page sets out what will apply when it opens.

What the law gives you either way

Whatever arrangements we settle on, some things are fixed by UK consumer law and will apply to every order:

• Unless we agree a different date with you, we must deliver within 30 days of the day you place your order.
• Your order remains our responsibility until it is delivered to you or to somebody you have named. If it is lost or damaged on the way, that is ours to put right, not yours.
• Before you pay, we must tell you the total cost including delivery, and when you will receive your order. There will be no delivery charge that you have not seen first.

When the store opens

This page will list every delivery option with its price and its timescale, where we ship to, how tracking works and what to do if something does not arrive. Anyone on the Covet list will hear when that happens.

Returns

Sending something back is covered separately, on our returns and refunds page.

Questions

Email us at hello@covetbeauty.co.uk and we will answer as best we can while we are still setting up.